Sign in to your EmblemHealth portal for personalized support. Choose from one of the options below for more information and phone numbers.
Contact us from your account Get answers to common questions Considering EmblemHealth?If you are a member, you can contact us at the number on your EmblemHealth ID card. If you don’t have your ID card, scroll down to find the correct number for your plan.
EmblemHealth Member Services
8 am – 6 pm Monday-Friday (excluding major holidays*)
8 am – 6 pm Monday-Friday (excluding major holidays*)
Medicare Advantage HMO
8 am – 8 pm, everyday
Medicare Advantage PPO
8 am – 8 pm, everyday
GHI PPO/EPO Members, including New York City and Federal Employees
8 am – 6 pm Monday-Friday (excluding major holidays*)
8 am – 6 pm Monday-Friday (excluding major holidays*)
New York State Exchange Marketplace Members:
8 am – 6 pm Monday-Friday (excluding major holidays*)
Medicaid and Child Health Plus Members
8 am – 6 pm Monday-Friday (excluding major holidays*)
For accessibility related questions, please click here to review our accessibility statement.
Contact Customer Service by Provider Portal
You can sign in to your EmblemHealth account to chat with a live agent, send a message to customer service, review patient eligibility, benefits, claims, payments and more. Use the Provider Portal Registration Form if you need help setting up an account for a new tax ID or finding your organization’s assigned provider portal administrator to set you up with a portal account.
A full set of contact information for claims, pharmacy, mental health, laboratories and more can be found in the EmblemHealth Provider Manual Directory chapter.
Contact Customer Service by Phone
EmblemHealth Plan, Inc. (formerly GHI)
EmblemHealth Plan, Inc. (formerly GHI) HMO
Health Insurance Plan of Greater New York (HIP)
Additional phone numbers for claims, pharmacy, mental health, prior approvals, laboratories and more can be found in the provider manual.
EmblemHealth and our companies have a single overriding mission: To provide affordable, quality health care to all of our members. We are proud of a tradition of providing helpful information and prompt, responsive service to our members, of giving your patients many plan options, and of our partnerships with health care professionals.
Join the thousands of physicians and clinicians who are partnering with EmblemHealth.
Reach out to us directly from your secure account or contact our sales department at 866‑614‑6040.
Whether you’re looking for the proper documentation to file with us in order to conduct business as our partner, or you simply want to see the latest commission schedule, we want to make sure you have access to the most up-to-date materials.
Our Plans for Businesses
At EmblemHealth, we have a single overriding mission: to provide access to affordable, quality health care to all New Yorkers. And we’re proud of our long-standing traditions: partnering with our region's leading doctors and hospitals, creating smartly built plan options for businesses, and providing helpful and prompt customer service.
To get the right EmblemHealth coverage for your small group employees, call 866-614-6040 or send us your information and we will e-mail or call you back at your convenience.
Large Group HMO employers, please call 866-614-6040. All other large group employers, please contact your Account Manager.
Learn more about health insurance basics, payment and billing inquiries, health care reform, consumer protections, and more.
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Any information provided on this website is for informational purposes only. It is not medical advice and should not be substituted for regular consultation with your health care provider. If you have any concerns about your health, please contact your health care provider's office. Also, this information is not intended to imply that services or treatments described in the information are covered benefits under your plan. Please refer to your Membership Agreement, Certificate of Coverage, Benefit Summary, or other plan documents for specific information about your benefits coverage.
